Most businesses spend 90% of their energy fighting for new clients, while quietly losing the ones they already have.
I spent 28 years working internationally with brands like PwC, Virgin, and Zendesk. But my heart has always been with smaller, independent businesses. The ones with 20, 50, or 80 people on the payroll where every single client genuinely matters, and losing a key account sends shockwaves through the whole building.
Big enterprises hire armies of consultants or have dedicated customer retention teams on payroll. Growing businesses usually have neither. They rely on brute force and goodwill until something breaks.
I stepped away from the corporate world because I care deeply about helping business owners fix that.
I’m not here to sell you an endless, open-ended retainer or drown you in 80-page slide decks. I give a damn about seeing your business succeed and protect what you’ve built.
Whether you bring me in for 90 minutes at your event, or 30 minutes on your podcast, or a half day in a workshop with your leadership team, I don’t do generic theory. I come in as an objective, straight-talking partner with skin in the game, helping you protect what you’ve built and turn your existing clients into your greatest growth engine.
Retention Keynote Speaker [Scoping Call]
Your business has grown. Now your client operations need to catch up.
Up to this point, client retention and account growth happened through brute force and individual goodwill. But as you scale, informal systems break down.
If you want to protect your base and expand revenue from existing accounts, you need deliberate structure you need to embrace client retention as the all-important third leg on your growth stool, alongside sales and marketing.
Bring Ryan in as a speaker to focus your audience on practical steps to move customer experience and client retention from the realms of nice-to-have theory to practical reality in your fast-growing business
This is right for you if you're experiencing any of these situations:
- Potential investors or board members are asking tough questions about churn and contraction
- You offer multiple services, but clients typically buy just one and leave or don't expand
- High-value clients have quietly left, and nobody can pinpoint the exact failure point
- Key team members are burning out trying to hold accounts together manually
- Every major account decision or escalation still lands on one person’s desk
- Service friction and complaints are creeping up as capacity stretches
- You don't gather and then use client feedback very well yet
Ways of working together
Ryan speaks on stages, big and small, all over the world, including:
- As a thought-leading keynote speaker
- As a podcast guest
- As a Consultant
I'm passionate about helping businesses grow by doing right by their existing clients because they often suffer as Sales and Marketing pursue new logos.
Having spent 28 years in the corporate arena with PwC, Virgin and Zendesk and over a decade advising growing businesses on customer experience and operations, I act as an objective, straight-talking thought-leader and critical thinking partner. Someone who understands people, commercials, and technology, with a track record of delivering measurable outcomes.
Book a call to discuss how I can help share this message with your audience. Your booking fee is non-refundable.
Please note: speaking fees, travel and accommodation expenses will all be discussed as part of our conversation. with you as they vary based on engagement and location.
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The combination of strategy coaching sessions, building an amazing web based platform and inordinate amounts of patience means I have a product and a platform able to adapt to our changing world. Never been clearer on what my next steps are.
Caroline H
Co-Founder, Compassionate Cultures
I cannot recommend Ryan highly enough and I don't say that lightly. His subject knowledge, approach, clarity of vision and attention to detail make him an absolute pleasure to work with. He is ethical, empathetic and fully committed to fairness for all.
Cam N
Sales Director, Digital Accessibility Centre
I've known Ryan for many years now, and he is one of the sharpest thinkers I know. If you want your team to get clarity on what's "the one thing" they should be prioritizing above everything else, I recommend you look at this.
Christian W.
Director, Wharton FP&A Program